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THEATRE TERMS & CONDITIONS

Transaction details

A Non-Refundable Booking Fee is applied to each ticket at checkout.

Seats Cannot Be Reserved Without Bookings

We cannot reserve seats; all seats need to be paid for at the time of booking. If you have any special requirements i.e. Wheelchair access please ensure that this arrangement is made at our box office on a pre-booked basis, as we have limited spaces available.

Ticket information

Please note all tickets are e-tickets and must be downloaded before entry to the theatre prior to start time of show. These are attached to your booking confirmation. If you are unable to download your tickets please contact the box office and we will arrange an alternative check in method.

Concessions

Some shows offer concessions, these apply to children under 16 years of age, State pension age patrons and those on disability allowance and a carer.

Tickets are Non Refundable

We regret that we are unable to exchange tickets or to refund money due to the ticket holder being unable to attend. If an event is sold out we can try to resell unwanted tickets – an administration fee per ticket is charged.

An administration charge per ticket also applies for the service of moving allocated seats – please note that while you may move from one seat to another within the same show, or to another performance of the same production, we cannot move you between different productions using this method.

In the event of a show being cancelled the cost of the tickets minus booking fees will be paid back by the method of purchase only.

Conditions of Attendance

Feedback relating to any aspect of a performance should be made to the Duty Manager on the day/night of the performance.

Bag searches may be required for some performances, and bags above A4 size may be required to be left with the Box Office.

Children

Under 18’s must be accompanied by a adult at all performances.

It is recommended that children are over 2 years old and have an individual seat purchased to be admitted into the auditorium.

Food & Drink

Only food & drink purchased on the premises is allowed into the theatre.

Start times

Performances start promptly at the advertised time. Latecomers may be asked to wait until a suitable pause in the performance before being seated.

Please Note: Any Dates and/or Times may be subject to change. Look out for any updates on our website prior to your visit.

Piracy

The use of professional cameras and any kind of recording apparatus is strictly prohibited in the auditorium.

Mobile Phones

The use of mobile phones during a performance is not permitted.

Pushchairs, Prams & Mobility Scooters

We cannot accept pushchairs, prams or mobility scooters in the theatre auditorium. Please leave in foyer area. We have 2 wheelchairs available for use within the theatre premises. For more information on disabled facilities & access Click Here.

Feedback

This Complaints & Feedback Policy enables Stamford Corn Exchange Theatre  to receive and respond to any feedback from members of the public to Stamford Corn Exchange Theatre whether it is a complaint, comment or compliment.

Stamford Corn Exchange Theatre is committed to providing excellent customer service and experiences for visitors and welcomes any feedback to allow us to reflect on and aim to improve our visitor service.

Policy: 

This policy is for any visitor to Stamford Corn Exchange whether they attend to watch a production, experience an exhibition,  drink at one of our bars, attend one of our tours, are just visiting or are engaging with us online.

The feedback and complaints policy applies to any external complaint; whether    regarding an experience at  Stamford Corn Exchange Theatre,  our website, our social media channels, any telephone contact with us, in relation to any fundraising activity by us or any other issue you wish to bring to our attention.

Please note feedback regarding the cafe and shops should be sent directly to Mark Peacock, the proprietor of those premises:  info@cornexchangecafeandshops.co.uk.

Providing Feedback:

If you would like to provide feedback or make a complaint, please use the contact     details below:

Email: office@stamfordcornexchange.co.uk   please mark the subject  – Theatre Liaison Officer

By Post: Office, Theatre Liaison Officer , Stamford Corn Exchange Theatre, Broad Street,  Stamford PE9 1BX

We will need the following information:

  • what happened
  • when it happened
  • what you think went wrong
  • how you think we should put it right.

If you wish to raise a complaint, please contact us within a month of the incident in question. If you delay any longer, it may affect our ability to consider your complaint.  In some cases, a long delay will mean that we will not be able to consider the matter at all.

If someone is complaining on your behalf, we need you to tell us in writing that they are acting on your behalf.

We will consider adjustments to our processes for people with protected characteristics such as hearing or sight impairments, language difficulties or other specific needs. If this applies in your case, please let us know what adjustments would assist you.

How we will handle complaints and feedback:

All feedback and complaints we receive will be logged and will be acknowledged within 7 working days. We aim to provide a full reply to all complaints within 14 working days. If we need longer, we will tell you why and when you will expect to receive a reply.

If you are not happy with the way that the Theatre Liaison Officer has dealt with your complaint, please let us know within 30 calendar days of our response.  The Chair of the Trustees will then review the response you received to ensure that

  • all the issues you complained about were addressed
  • any shortfalls in our service were put right or, where that is not possible, action was taken to avoid a similar situation arising again
  • the outcome was explained clearly to you

The Chair of the Trustees  will conduct this review and respond to you within 14 working days.

The Management

The Management reserves the right to refuse admission and cancel or alter event dates and times.

The Management reserves the right to place concert chairs in positions A 6-9, if required, to enable patrons with visual impairments to better experience a performance.

Anti-social behaviour will not be tolerated and may result in eviction form the building.

The Corn Exchange Theatre Company (CETC) is acting as an agent for all ticket sales which includes touring shows or Amateur/community productions. CETC is not responsible for the organisation or staging of the show and has no control over, or liability for, cancellation or rescheduling of or for material changes to the show.