Tickets can be purchased online and through our box office from the 12th April 21. All outstanding vouchers are valid (At the Box Office) until the 31st December 21 only.
From 10th December 21 -New measures include mandatory face masks for customers and visitors, except for those under the age of 11 or medically exempt. Masks must now be worn at all times in our theatres and bars, including in the auditorium during the performances, except when eating and drinking. All of our staff will continue to wear masks in public areas.
The Government announced the introduction of the NHS COVID-19 pass as part of the new regulations. However, it will not cover seated theatres and will not apply to our venue. We will therefore not be instigating pass checks as part of our COVID-19 security measures at this time.
We have rescheduled as many upcoming events as possible and ticket-holders who are able to attend the new date can rest assured that their tickets and seats will remain valid.
All ticket holders who cannot attend the rescheduled dates were entitled to a refund of the face value of your tickets (please note the £1 per ticket booking fee is non refundable) The deadline for claiming was Francis Rossi the 31st March 21, all other shows 30th June 21. After this date no refunds can be offered. We can try to resale your tickets for a £2 per ticket fee, but this is not a guarantee we will be able to, unless a show is sold out.
We would like to thank the hundreds of customers we have spoken to over the last few months who have been incredibly kind, patient and understanding – thank you all for your loyalty and trust and to all those who have kindly donated their ticket money to us. We are looking forward to having you with us again soon.
Please note: in the rare case that new social distancing rules come into effect, you may be asked to move seats to allow more space between theatre patrons in the auditorium. If you are unable to attend for any reason including testing positive for Corona Virus, no refund can be claimed. Our charity does not receive funding from any source so unfortunately we do not have the resources to enable refunds.
